Two Days Training with International Certifications, Available for the Groups and for the companies
also with the discounted rates on English and Arabic Language.

In-house or live and virtual public events.

Module One: Getting Started

• Workshop Objectives

Module Two: Understanding Diversity

• Related Terms and Concepts
• A Brief History
• A Legal Overview

Module Three: Understanding Stereotypes

• Stereotypes vs. Biases
• Identifying Your Baggage
• Understanding What This Means

Module Four: Breaking Down the Barriers

• Changing Your Personal Approach
• Encouraging Workplace Changes
• Encouraging Social Changes

Module Five: Verbal Communication Skills

• Listening and Hearing; They Aren’t the Same Thing
• Asking Questions
• Communicating With Power

Module Six: Non-Verbal Communication Skills

• Body Language
• The Signals You Send to Others
• It’s Not What You Say, It’s How You Say It

Module Seven: Being Proactive

• Encouraging Diversity in the Workplace
• Preventing Discrimination
• Ways to Discourage Discrimination

Module Eight: Coping with Discrimination

• Identifying If You Have Been Discriminated Against
• Methods of Reprisal
• Choosing a Course of Action

Module Nine: Dealing with Diversity Complaints as a Person

• What to Do If You’re Involved in a Complaint
• Understanding Your Role
• Creating a Support System

Module Ten: Dealing with Diversity Complaints as a

• Manager
• Recording the Complaint
• Identifying Appropriate Actions
• Choosing a Path

Module Eleven: Dealing with Diversity Complaints

• as an organization
• Receiving a Complaint
• Choosing a Response
• Learning from the Complaint

Module Twelve: Wrapping Up

• Words from the Wise