Two Days Training with International Certifications, Available for the Groups and for the companies
also with the discounted rates on English and Arabic Language. 
In-house or live and virtual public events.

Module One: Getting Started

• Workshop Objectives
  Pre-Assignment Review

Module Two: Setting Expectations

• Defining the Requirements
  Identifying Opportunities for Improvement and Growth
  Setting Verbal Expectations
  Putting Expectations in Writing

Module Three: Setting Goals

• Understanding Cascading Goals
  The SMART Way
  The Three P’s
  Helping Others Set Goals

Module Four: Assigning Work

• General Principles
  The Dictatorial Approach
  The Apple-Picking Approach
  The Collaborative Approach

Module Five: Degrees of Delegation

• Level One: Complete Supervision
  Level Two: Partial Supervision
  Level Three: Complete Independence

Module Six: Implementing Delegation

• Deciding to Delegate
  To Whom Should You Delegate?
  Providing Instructions
  Monitoring the Results
  Troubleshooting Delegation

Module Seven: Providing Feedback

• Characteristics of Good Feedback
  Feedback Delivery Tools
  Informal Feedback
  Formal Feedback

Module Eight: Managing Your Time

• The 80/20 Rule
  Prioritizing with the Urgent-Important Matrix
  Using a Productivity Journal
  Using Routines and Rituals to Simplify Your Workday

Module Nine: Resolving Conflict

• Using a Conflict Resolution Process
  Maintaining Fairness
  Seeking Help from Within the Team
  Seeking Help from Outside the Team

Module Ten: Tips for Special Situations

• What to Do If You’ve Been Promoted from within the Team
  What To Do If You’re Leading a Brand-New Team
  What to Do if You’re Taking on an Established Team

Module Eleven: A Survival Guide for the New Supervisor

• Ask the Right Questions of the Right People
  Go to Gemba
  Keep Learning!

Module Twelve: Wrapping Up

• Words from the Wise