Module 1: Introduction to Root Cause Analysis

• What is RCA and why it’s important
• Difference between symptoms and root causes
• Benefits of RCA in safety and quality management

Module 2: Understanding Incidents and Failures

• Types of incidents and failures
• Relationship between human error, system failure, and process gaps
• Examples of preventable incidents

Module 3: Principles of Effective Problem Solving

• Systematic vs. reactive problem-solving
• Key steps in the RCA process
• Mindset for continuous improvement

Module 4: Data Collection and Evidence Gathering

• Gathering accurate and reliable information
• Interviews, documents, photos, and physical evidence
• Avoiding bias during data collection

Module 5: Event and Causal Factor Charting

• Constructing event timelines
• Identifying contributing factors
• Mapping cause-and-effect relationships

Module 6: RCA Tools and Techniques – Part I

• The “5 Whys” method
• Fishbone (Ishikawa) Diagram
• Pareto Analysis

Module 7: RCA Tools and Techniques – Part II

• Fault Tree Analysis (FTA)
• Barrier Analysis
• Change Analysis

Module 8: Human Factors and Organizational Causes

• Human error types and performance influences
• Systemic and organizational root causes
• Behavior-based safety and culture link

Module 9: Developing Corrective and Preventive Actions (CAPA)

• Translating findings into effective actions
• Ensuring actions address root causes, not symptoms
• SMART action planning (Specific, Measurable, Achievable, Relevant, Time-bound)

Module 10: Validation and Effectiveness Review

• Verifying that corrective actions work
• Monitoring performance indicators
• Continuous improvement cycles

Module 11: RCA Report Writing and Presentation

• Structure and format of RCA reports
• Visual presentation of findings (charts, diagrams)
• Communicating results to management

Module 12: Case Studies and Practical Exercises

• Real-world RCA examples from industry
• Group workshops and simulations
• Lessons learned and best practices