Introduction to Critical Thinking and Problem Solving

• Understanding critical thinking in the workplace

• Importance for technical and non-technical roles

• Common barriers to clear thinking

The Critical Thinking Mindset

• Characteristics of effective thinkers

• Open-mindedness and intellectual humility

• Overcoming assumptions and biases

Understanding Problems and Root Causes

• Defining problems clearly

• Difference between symptoms and causes

• Tools for root cause analysis (5 Whys, Fishbone Diagram)

Analytical Thinking Techniques

• Logical reasoning and evidence-based decisions

• Quantitative and qualitative analysis

• Using data for informed problem-solving

Creative Problem-Solving Approaches

• Divergent vs. convergent thinking

• Brainstorming, mind mapping, and lateral thinking

• Encouraging innovation in daily tasks

Decision-Making Models and Frameworks

• Rational decision-making process

• SWOT, PESTLE, and cost-benefit analysis

• Dealing with uncertainty and risk

Collaborative Problem Solving

• Working effectively in multidisciplinary teams

• Group dynamics and conflict resolution

• Building consensus and shared ownership

Critical Thinking in Technical Environments

• Applying structured thinking to engineering and operations

• Identifying design or process flaws

• Technical case studies and troubleshooting examples

Critical Thinking in Non-Technical Roles

• Decision-making in HR, finance, and administration

• Process improvement and service quality enhancement

• Practical office-based problem-solving cases

Communication for Critical Thinkers

Ethics and Emotional Intelligence in Problem Solving

Case Studies and Practical Exercises