Introduction to Professional Writing

• Difference between business and technical writing

• Importance of clear, concise communication

• Understanding audience and purpose

Principles of Effective Business Communication

• The 7Cs of communication (Clear, Concise, Complete, Correct, Concrete, Courteous, Considerate)

• Tone, structure, and professionalism in workplace writing

• Common business communication formats

Business Correspondence and Email Etiquette

• Writing professional emails and memos

• Structuring subject lines and calls-to-action

• Managing tone and clarity in internal/external communications

Writing Business Reports and Proposals

• Report structure and executive summaries

• Writing persuasive proposals and business cases

• Presenting data and recommendations effectively

Technical Writing Fundamentals

• What defines technical writing

• Writing user manuals, procedures, and specifications

• Organizing technical information logically

Clarity and Readability in Technical Documents

• Writing for non-technical readers

• Avoiding jargon and ambiguity

• Using visuals, charts, and tables for clarity

Document Design and Formatting

• Structuring documents for readability

• Effective use of headings, bullet points, and white space

• Consistent templates and formatting standards

Instructional and Process Documentation

• Writing step-by-step guides and standard operating procedures (SOPs)

• Ensuring accuracy, safety, and compliance

• Testing instructions for usability

Writing for Digital Platforms

• Adapting writing for websites, intranets, and online reports

• SEO basics and readability tools

• Writing for visual and mobile audiences

Editing and Proofreading Techniques

Ethics and Confidentiality in Writing

Practical Exercises and Writing Workshops