Module 1: Introduction to Business Continuity and Crisis Management

• Importance of business continuity planning (BCP)
• Types of crises: operational, financial, technological, natural disasters
• Regulatory and industry standards

Module 2: Roles and Responsibilities

• Duties of management, crisis teams, and employees
• Incident command structure during crises
• Communication and reporting protocols

Module 3: Risk Assessment and Business Impact Analysis

• Identifying potential threats to operations
• Assessing impact on critical functions, resources, and stakeholders
• Prioritizing mitigation measures

Module 4: Business Continuity Planning (BCP)

• Developing site-specific and organizational continuity plans
• Defining critical processes and recovery time objectives (RTOs)
• Establishing alternative work arrangements and backup systems

Module 5: Crisis Management Planning

• Developing crisis management protocols
• Communication plans for internal and external stakeholders
• Escalation procedures and decision-making hierarchy

Module 6: Emergency Response Integration

• Coordinating with first responders and emergency services
• Integrating crisis management with emergency response teams (ERT)
• Immediate actions during a crisis

Module 7: Resource Management and Logistics

• Allocation of personnel, equipment, and materials
• Technology and IT continuity
• Supply chain and vendor coordination

Module 8: Communication During Crisis

• Internal communication with employees and teams
• External communication with clients, media, and regulators
• Use of digital platforms, hotlines, and alerts

Module 9: Recovery and Restoration

• Restoring critical operations and systems
• Post-crisis evaluation and process improvement
• Lessons learned and documentation

Module 10: Training and Awareness Programs

• Educating employees on crisis response and continuity plans
• Conducting workshops, drills, and tabletop exercises
• Promoting awareness and preparedness

Module 11: Drills and Simulation Exercises

• Scenario-based crisis simulations
• Testing business continuity plans and response protocols
• Evaluating team performance and identifying gaps

Module 12: Continuous Improvement and Organizational Resilience

• Reviewing incidents, drills, and near misses
• Updating plans, procedures, and training programs
• Fostering a proactive crisis management and resilience culture