Two Days Training with International Certifications, Available for the Groups and for the companies also with the discounted Fees on English and Arabic Language courses, In-house or live and virtual Trainings.

Module One: Getting Started

• Workshop Objectives
  Pre-Assignment Review

Module Two: Verbal Communication Skills

• Listening and Hearing: They Aren’t the Same Thing
  Asking Questions
  Communicating with Power

Module Three: Non-Verbal Communication Skills

• Body Language
  The Signals You Send to Others
  It’s Not What You Say, It’s How You Say It

Module Four: Making Small Talk and Moving Beyond

• Starting a Conversation
  The Four Levels of Conversation

Module Five: Moving the Conversation Along

• Asking for Examples
  Using Repetition
  Using Summary Questions
  Asking for Clarity and Completeness

Module Six: Remembering Names

• Creating a Powerful Introduction
  Using Mnemonics
  Uh-Oh…I’ve Forgotten Your Name

Module Seven: Influencing Skills

• Seeing the Other Side
  Building a Bridge
  Giving In Without Giving Up

Module Eight: Bringing People to Your Side

• A Dash of Emotion
  Plenty of Facts
  Bringing It All Together

Module Nine: Sharing Your Opinion

• Using I-Messages
  Disagreeing Constructively
  Building Consensus

Module Ten: Negotiation Basics

• Preparation
  Opening
  Bargaining
  Closing

Module Eleven: Making an Impact

• Creating a Powerful First Impression
  Assessing a Situation
  Being Zealous without Being Offensive

Module Twelve: Wrapping Up

• Words from the Wise
  Parking Lot
  Action Plans and Evaluations