Two Days Training with International Certifications, Available for the Groups and for the companies also with the discounted Fees on English and Arabic Language courses, In-house or live and virtual Trainings.

Module One: Getting Started

• Workshop Objectives
  Pre-Assignment Review

Module Two: Understanding Facilitation

• What is Facilitation?
  What is a Facilitator?
  When is Facilitation Appropriate?

Module Three: Process vs. Content

• About Process
  About Content
  A Facilitator’s Focus

Module Four: Laying the Groundwork

• Choosing a Facilitated Approach
  Planning for a Facilitated Meeting
  Collecting Data

Module Five: Tuckman and Jensen’s Model of Team

• Development
  Stage One: Forming
  Stage Two: Storming
  Stage Three: Norming
  Stage Four: Performing

Module Six: Building Consensus

• Encouraging Participation
  Gathering Information
  Presenting Information
  Synthesizing and Summarizing

Module Seven: Reaching a Decision Point

• Identifying the Options
  Creating a Short List
  Choosing a Solution
  Using the Multi-Option Technique

Module Eight: Dealing with Difficult People

• Addressing Disruptions
  Common Types of Difficult People and How to Handle those
  Helping the Group Resolve Issues on Their Own

Module Nine: Addressing Group Dysfunction

• Using Ground Rules to Prevent Dysfunction
  Restating and Reframing Issues
  Some of the ways of restating and reframing includes:
  Getting People Back on Track

Module Ten: About Intervention
Why Intervention May Be Necessary
When to Intervene
Levels of Intervention

Module Eleven: Intervention Techniques

• Using Your Processes
  Boomerang it Back 36
  ICE It: Identify, Check for Agreement, Evaluate How to Resolve

Module Twelve: Wrapping Up

• Words from the Wise