Two Days Training with International Certifications, Available for the Groups and for the companies also with the discounted Fees on English and Arabic Language courses, In-house or live and virtual Trainings.

Module One: Getting Started

• Workshop Objectives
• Pre-Assignment Review

Module Two: An Introduction to Conflict Resolution

• What is Conflict?
• What is Conflict Resolution?
• Understanding the Conflict Resolution Process

Module Three: Conflict Resolution Styles with the

• Thomas-Kilmann Instrument
• Collaborating
• Competing
• Compromising
• Accommodating
• Avoiding

Module Four: Creating an Effective Atmosphere

• Neutralizing Emotions
• Setting Ground Rules
• Choosing the Time and Place
• Module Five: Creating a Mutual Understanding
• What Do I Want?
• What Do They Want?
• What Do We Want?

Module Six: Focusing on Individual and Shared Needs

• Finding Common Ground
• Building Positive Energy and Goodwill
• Strengthening Your Partnership

Module Seven: Getting to the Root Cause

• Examining Root Causes
• Creating a Cause-and-Effect Diagram
• The Importance of Forgiveness
• Identifying the Benefits of Resolution

Module Eight: Generating Options

• Generate, Don’t Evaluate
• Creating Mutual Gain Options and Multiple Option
• Solutions
• Digging Deeper into Your Options

Module Nine: Building a Solution

• Creating Criteria
• Creating a Shortlist
• Choosing a Solution
• Building a Plan

Module Ten: The Short Version of the Process

• Evaluating the Situation
• Choosing Your Steps
• Creating an Action Plan
• Using Individual Process Steps

Module Eleven: Additional Tools

• Stress and Anger Management Techniques
• The Agreement Frame
• Asking Open Questions

Module Twelve: Wrapping Up

• Words from the Wise