Two Days Training with International Certifications, Available for the Groups and for the companies also with the discounted Fees on English and Arabic Language courses, In-house or live and virtual Trainings.

Module One: Getting Started

• Workshop Objectives
• Pre-Assignment Review

Module Two: Understanding Anger

• The Cycle of Anger
• Understanding Fight or Flight
• Common Myths about Anger

Module Three: Do’s and Don’ts

• Unhelpful Ways of Dealing with Anger
• Helpful Ways of Dealing with Anger

Module Four: Gaining Control

• A Word of Warning
• Using Coping Thoughts
• Using Relaxation Techniques
• Blowing Off Some Steam

Module Five: Separate the People from the Problem

• Objective vs. Subjective Language
• Identifying the Problem
• Using “I” Messages
Module Six: Working on the Problem
• Using Constructive Disagreement
• Negotiation Tips
• Building Consensus
• Identifying Solutions

Module Seven: Solving the Problem

• Choosing a Solution
• Making a Plan
• Getting it Done

Module Eight: A Personal Plan

• Understanding Hot Buttons
• Identifying Your Hot Buttons
• A Personal Anger Log

Module Nine: The Triple A Approach

• Alter
• Avoid
• Accept

Module Ten: Dealing with Angry People

• Understanding the Energy Curve
• De-escalation Techniques
• When to Back Away and What to Do Next

Module Eleven: Pulling It All Together

• Process Overview
• Putting It into Action

Module Twelve: Wrapping Up

• Words from the Wise