Two Days Training with International Certifications, Available for the Groups and for the companies also with the discounted Fees on English and Arabic Language courses, In-house or live and virtual Trainings.

Module One: Getting Started

o Workshop Objectives
o Pre-Assignment Review

Module Two: The Big Picture

o What is Communication?
o How Do We Communicate?
o Other Factors in Communication

 Module Three: Understanding Communication Barriers

o An Overview of Common Barriers
o Language Barriers
o Cultural Barriers
o Differences in Time and Place

Module Four: Para verbal Communication Skills 10

o The Power of Pitch
o The Truth about Tone
o The Strength of Speed

Module Five: Non-Verbal Communication

o Understanding the Mehrabian Study
o All About Body Language
o Interpreting Gestures

Module Six: Speaking Like a STAR

o S = Situation
o T = Task
o A = Action
o R = Result
o Summary

Module Seven: Listening Skills

o Seven Ways to Listen Better Today
o Understanding Active Listening
o Sending Good Signals to Others

Module Eight: Asking Good Questions

o Open Questions
o Closed Questions
o Probing Questions

Module Nine: Appreciative Inquiry

o The Purpose of AI
o The Four Stages
o Examples and Case Studies

Module Ten: Mastering the Art of Conversation

o Level One: Discussing General Topics
o Level Two: Sharing Ideas and Perspectives
o Level Three: Sharing Personal Experiences
o Our Top Networking Tips

Module Eleven: Advanced Communication Skills

o Understanding Precipitating Factors
o Establishing Common Ground
o Using “I” Messages

Module Twelve:

Wrapping Up