Two Days Training with International Certifications, Available for the Groups and for the companies also with the discounted Fees on English and Arabic Language courses, In-house or live and virtual Trainings.

Module One: Getting Started

o Workshop Objectives

Module Two: What is Emotional Intelligence

o Self-Management
o Self-Awareness
o Self-Regulation
o Self-Motivation
o Empathy

Module Three: Skills in Emotional Intelligence

o How to Accurately Perceive Emotions
o Use Emotions to Facilitate Thinking
o Manage Emotions

Module Four: Verbal Communication Skills

o Focused Listening
o Asking Questions
o Communicating with Flexibility and Authenticity

Module Five: Non-Verbal Communication Skills

o Body Language
o It’s Not What You Say, It’s How You Say It

Module Six: Social Management and Responsibility

o Benefits of Emotional Intelligence
o Articulate your Emotions Using Language

Module Seven: Tools to Regulate Your Emotions

o Seeing the Other Side
o Self-Management and Self-Awareness
o Giving in Without Giving Up

Module Eight: Gaining Control

o Using Coping Thoughts
o Using Relaxation Techniques
o Bringing it All Together

Module Nine: Business Practices (I)

o Understand Emotions and How to Manage Them in the Workplace
o Role of Emotional Intelligence at Work
o Disagreeing Constructively

Module Ten: Business Practices (II)

o Optimism
o Pessimism
o The Balance between Optimism and Pessimism

Module Eleven: Making an Impact

o Creating a Powerful First Impression
o Assessing a Situation
o Being Zealous without Being Offensive

Module Twelve: Wrapping Up

o Words from the Wise
o Lessons Learned